Team Ford Lincoln is now hiring a Business Development Center (BDC) Representative!
Primary duties include:
*Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
*Has thorough knowledge of all dealership products and services.
*Satisfies the transportation needs of Internet-generated customers.
*Sets a minimum of 50 appointments per month.
*Directs customers to product information resources, including those available on the Internet.
*Assists customers in selecting a vehicle.
*Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
*Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
*Establishes and achieves annual and monthly objectives for unit sales, gross profits and customer satisfaction.
*Maintains high levels of customer service that are consistent with Team Ford Lincoln standards.
*Handles all Internet sales inquiries personally.
*Coordinates Internet promotions with other dealership sales promotions and advertising.
*Works with BDC Manager to update the Web site frequently to attract new and repeat visitors.
*Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
*Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
*Maintains an ongoing customer database to capture repeat business.
*Knows and understands the federal, state, and local laws which govern retail automobile sales.
*Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
*Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
*Knows and understands the current federal, state, and local laws which govern the BDC Representative role. Also maintains current knowledge of Team Ford Lincoln dealership expectations.
*Attends product and sales training as requested by sales manager.
*Attends sales meetings at manager's request.
*Maintains professional appearance.
Applicants must be responsible and able to work a varied schedule. Computer experience is required. Experience in the customer service field is preferred.
Apply in person for immediate consideration:
Team Ford Lincoln
5445 Drexel Road,
Las Vegas, NV 89130
Located at Ann Rd. & 95